Radical Research Summit 2017 | 2017 Radical Research Summit - Dave Robertson
Dave Robertson is a freelance researcher, design strategist and writer. After a successful career in digital, he now works across a broad range of design disciplines that include environmental and service design, urban planning, landscape architecture and public policy. He uses his diverse skills as a workshop facilitator, public engagement professional, researcher and designer to help tackle a wide array of organizational and community challenges.
RRS, Radical Research Summit, Vancouver, #radresearch, Dave Robertson
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Industry Speaker - Dave Robertson

2017 Radical Research Summit Emotional insights from mystery shopping and role play with Kevin Drinkwater

Mystery shopping is traditionally used to identify problems with customer service but can we use it to gain additional insight into the emotional lives of our customers?

Dave and Kevin will present a brief case study about conducting research into the experience of public housing clients to create a customer journey map . They’ll discuss their research methods and highlight an accidental discovery — mystery shopping and role play have the potential to be a powerful tool for uncovering customers’ emotions.

2017 Radical Research Summit Dave Robertson, Mistri Consulting

Dave Robertson is a freelance researcher, design strategist and writer. After a successful career in digital, he now works across a broad range of design disciplines that include environmental and service design, urban planning, landscape architecture and public policy. He uses his diverse skills as a workshop facilitator, public engagement professional, researcher and designer to help tackle a wide array of organizational and community challenges.

Friday, September 29, 2017

Time to be determined

UBC Robson Square Theatre

2017 Radical Research Summit Summit Speakers