Radical Research Summit 2017 | 2017 Radical Research Summit - Kevin Drinkwater
From defining the future of the workplace to eradicating homelessness, Kevin is leading creative teams at JFive to help Alberta organizations solve wicked problems. Design thinkers, Kevin and his team are unlocking the solutions to these challenges by focusing on bringing empathy for the humans involved back into balance with business viability and technical feasibility.
RRS, Radical Research Summit, Vancouver, #radresearch, Kevin Drinkwater, Jfive
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Industry Speaker - Kevin Drinkwater

2017 Radical Research Summit Emotional insights from mystery shopping and role play with Dave Robertson

Mystery shopping is traditionally used to identify problems with customer service but can we use it to gain additional insight into the emotional lives of our customers?

Dave and Kevin will present a brief case study about conducting research into the experience of public housing clients to create a customer journey map . They’ll discuss their research methods and highlight an accidental discovery — mystery shopping and role play have the potential to be a powerful tool for uncovering customers’ emotions.

2017 Radical Research Summit Kevin Drinkwater, Jfive

From defining the future of the workplace to eradicating homelessness, Kevin is leading creative teams at JFive to help Alberta organizations solve wicked problems. Design thinkers, Kevin and his team are unlocking the solutions to these challenges by focusing on bringing empathy for the humans involved back into balance with business viability and technical feasibility.

Friday, September 29, 2017

Time to be determined

UBC Robson Square Theatre

2017 Radical Research Summit Summit Speakers