Radical Research Summit 2017 | 2017 Radical Research Summit - Parmit Chilana
Parmit Chilana is an Assistant Professor in Computing Science at SFU where she directs the human-computer interaction (HCI) lab. Parmit’s research focuses on the design of novel approaches to help people use, learn, and program feature-rich software. Parmit received her PhD from the University of Washington in 2013 where she also co-founded AnswerDash, a venture-funded startup that is commercializing her award-winning dissertation work on selection-based crowdsourced help. Parmit was an Assistant Professor at the University of Waterloo before joining SFU.
RRS, Radical Research Summit, Vancouver, #radresearch, Parmit Chilana, Simon Fraser University
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ACADEMIC Speaker - Parmit Chilana

2017 Radical Research Summit Designing community-based contextual software help

Millions of users seek help every day to troubleshoot or learn new software applications, but often struggle in locating useful answers.

My research investigates new designs for software help that leverage the expertise of the user community and make it easier for users to retrieve relevant help in the context of their software tasks. I will describe one such system, LemonAid, that introduced a novel selection-based crowdsourced contextual help approach for users to find Q&A from other users by selecting a label, widget, image, or another user interface element. I will discuss how LemonAid can work as a layer atop any web-based application and present results from lab and field evaluations that demonstrate LemonAid’s effectiveness and helpfulness. Lastly, I will describe how LemonAid went through the process of transitioning from an academic endeavor to a startup, AnswerDash, that is financed by venture capital and is helping millions of users worldwide.

2017 Radical Research Summit Parmit Chilana, Simon Fraser University

Parmit Chilana is an Assistant Professor in Computing Science at SFU where she directs the human-computer interaction (HCI) lab. Parmit’s research focuses on the design of novel approaches to help people use, learn, and program feature-rich software. Parmit received her PhD from the University of Washington in 2013 where she also co-founded AnswerDash, a venture-funded startup that is commercializing her award-winning dissertation work on selection-based crowdsourced help. Parmit was an Assistant Professor at the University of Waterloo before joining SFU.

Friday, September 29th

Radical Research Summit - Parmit Chilana

2017 Radical Research Summit Summit Speakers