This talk is for anyone who facilitates user or design research. The talk has 3 main focus areas:

1. Understanding research from a participant’s perspective: How does it feel to participate in research? Applying trauma-informed care and accessibility principles to participation in user research.

2. Designing across the participant journey: How can we create more supportive and inclusive touchpoints for participants in research? Using the participant journey as a design tool.

3. Inclusive research in action: How might we use this in practice? Examples of how seeing the research as a journey can help you design a more inclusive experience for the people who take part.

Further resources: Tyler will touch on frameworks and references that have been integral to her own learning and leave attendees with a bibliography slide so they can access information if they choose to, and at a time that makes sense for them.

Key Takeaways:

• I understand the research experience from a participant’s perspective.
• I can anticipate some of the fears, issues or barriers a participant might experience, and can be flexible when something comes up that I haven’t anticipated.
• Now that I see the participant experience as a journey, I can use this as a design tool.
• I’m equipped with practical strategies for facilitating a more supportive, inclusive and trustworthy research experience for everyone who’s involved.